Effective Date: November 18, 2025
Last Updated: November 18, 2025
1. Who We Are
This Privacy Policy explains how ISTA Engineers, LLC (“ISTA Engineers,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website at https://istaengineers.com/ or otherwise interact with us online.
If you have any questions about this policy, you can contact us at:
- Website: https://istaengineers.com/
- Email: info@istaengineers.com
- Phone: (720) 740-4060
2. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
When you contact us or use our services, you may provide:
- Contact details (name, company name, email address, phone number)
- Project information (property address, project description, plans, and other documents you upload or send)
- Billing information (only as needed for invoicing and payment, typically handled through our accounting or payment providers)
- Any other information you choose to send in forms, emails, or attachments
b. Information Collected Automatically
When you use our website, we may automatically collect:
- Log and usage data: IP address, browser type, operating system, pages visited, time and date of visit, and referring/exit pages
- Device information: Type of device, screen resolution, and similar technical details
- Cookies and similar technologies: See the Cookie Policy section below for more details
We generally use this information in aggregated or anonymized form to understand website usage and improve our services.
c. Information from Third Parties
We may receive information from:
- Referrals (e.g., architects, contractors, adjusters, attorneys, or clients who refer you to us)
- Service providers (e.g., analytics platforms or marketing tools that provide aggregated usage data)
3. How We Use Your Information
We use the information we collect for purposes such as:
- Providing and managing services – responding to inquiries, preparing proposals, performing engineering services, inspections, and reports
- Communicating with you – sending emails about your projects, scheduling site visits, or answering questions
- Improving our website and services – analyzing website traffic and user behavior to enhance our content and user experience
- Administrative and business operations – invoicing, bookkeeping, recordkeeping, and internal reporting
- Legal and compliance purposes – complying with applicable laws, regulations, or professional obligations, and protecting our rights
We do not sell your personal information.
4. How We Share Information
We may share your information with:
- Service providers and vendors – such as website hosting, email providers, CRM systems, cloud storage, or accounting/bookkeeping services, who process information on our behalf and are expected to protect it
- Professional partners – such as architects, contractors, adjusters, attorneys, or other consultants involved in the same project, when necessary to coordinate work (and typically with your knowledge or instructions)
- Authorities or legal parties – when required by law or in response to valid legal processes, or to protect our rights, property, or safety, or that of others
We do not share your personal information for unrelated marketing by third parties.
5. Data Retention
We retain personal information for as long as necessary to:
- Provide our services and support your projects
- Maintain business and engineering records consistent with professional and legal obligations
- Resolve disputes and enforce agreements
When information is no longer needed, we aim to delete it or store it in an anonymized or aggregated form.
6. Data Security
We use reasonable technical and organizational measures designed to protect the information we collect against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on where you live, you may have certain rights related to your personal information. In general, you may:
- Update or correct your contact details by contacting us
- Request that we stop certain communications by replying to our emails or contacting us directly
- Manage cookies through your browser settings and our cookie consent tools (see Cookie Policy below)
If you believe we hold personal information about you and would like to request access, correction, or deletion (where applicable), please contact us at info@istaengineers.com. We will respond in line with applicable law.
8. Third-Party Websites
Our website may include links to third-party sites (for example, professional organizations, software vendors, or partners). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
Cookie Policy
Effective Date: November 18, 2025
Last Updated: November 18, 2025
1. Introduction
Our website, https://istaengineers.com/, uses cookies and similar technologies to help the site function properly, understand how it is used, and improve your experience. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
For more information about how we handle personal information in general, please see our Privacy Policy above.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites:
- Remember your actions and preferences
- Function efficiently and securely
- Understand how visitors use the site
Cookies can be:
- Session cookies – which expire when you close your browser
- Persistent cookies – which remain on your device until they expire or are deleted
3. How We Use Cookies
We use cookies to:
- Ensure the website functions properly
- Remember certain user preferences (where applicable)
- Analyze website traffic and usage patterns (e.g., via analytics tools)
- Improve our content and services
Our website may use both first-party cookies (set by us) and third-party cookies (set by service providers such as analytics tools or embedded content providers).
4. Types of Cookies We Use
a. Necessary Cookies
These cookies are essential for the website to operate and to enable basic functions such as page navigation and secure areas. Without these cookies, the site may not function correctly.
- These cookies do not store personally identifiable information.
- You cannot disable these through our site’s cookie tools, but you may be able to block them in your browser (which may impact site functionality).
b. Functional Cookies
These cookies allow the website to remember choices you make (such as language or region) and provide enhanced features.
They are only used when you allow them, and the data they collect is typically anonymous or relates to your use of specific features.
c. Analytics/Performance Cookies
These cookies help us understand how visitors interact with our website, for example:
- Pages visited
- Time spent on pages
- General usage trends
We typically use this information in aggregated form to improve our website and services. These cookies are used only if you consent.
d. Advertising Cookies (If/When Used)
If we ever use advertising or remarketing tools in the future, cookies may be used to:
- Show more relevant ads based on your browsing behavior
- Measure the effectiveness of advertising campaigns
At present, our primary use of cookies is for functionality and analytics. If advertising cookies are used, they will only be activated with your consent.
5. Your Cookie Choices
When you first visit our site, you may see a cookie banner or similar tool that allows you to:
- Accept all cookies, or
- Customize your preferences for non-essential cookies (such as analytics or functional cookies)
You can change your cookie settings at any time by:
- Adjusting your browser settings (see below), and/or
- Revisiting our cookie consent options, if available in the site footer or banner
Please note that disabling certain cookies may affect the performance or functionality of the website.
6. Managing Cookies Through Your Browser
Most web browsers allow you to control cookies through their settings. You can:
- View the cookies stored on your device
- Delete cookies
- Block some or all cookies
The following links may be helpful:
- Chrome: https://support.google.com/chrome/answer/95647
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari (Mac): https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Safari (iOS): https://support.apple.com/en-us/HT201265
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies
If you block all cookies, some features of our website may not work properly.
7. Third-Party Cookies
Some features on our website may rely on third-party services (for example, analytics services or embedded maps/videos). These third parties may set their own cookies, which are subject to their own privacy and cookie policies.
We do not control these cookies. For more information, please review the relevant third-party privacy or cookie policies.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time, for example, if we add or change the cookies we use. Any updates will be posted on this page with an updated “Last Updated” date.